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Warranty & Returns

Refund Policy

Your satisfaction is our top priority. We are committed to quality in workmanship, metals, engraving, and our customer service.

Due to the personal nature of our keepsakes, Thumbies® does not accept returns for refunds except in extraordinary circumstances. We are happy to render any adjustments to your piece for a fee to cover our labor costs, such as a change to an engraving or a stone swap.

Our Guarantee

Thumbies® warrants its products to be free from defects in material and workmanship for a period of one year. Repairs not covered in this warranty include:

  • stone loss due to prong damage
  • discoloration due to environmental factors
  • discoloration due to an allergic reaction to the base metal or its alloys
  • damage due to wear, customer neglect, or abuse

If you believe you have a defective keepsake:

  • download the Product Return Form
  • fill it out (electronically or print/write by hand)
  • return the keepsake with a hard copy of the completed form

We will evaluate your claim and respond with the status.

The best way to ensure satisfaction is to evaluate all your options for customization before ordering, and to work with your purchase source to get the clearest possible scan.

Outside of this warranty, cost for repairs to damaged or worn pieces are based on standard jewelry repair costs.